Report a maintenance issue
Sign in to WebAxis to report a common-area issue. Include the location, a short description, and a photo if available.
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HOMEOWNER RESOURCES
Your association. Your account.
Pay assessments, check your account, submit requests, and get the Five Star To Go app.
How can we help?
Request architectural approval
Check your association’s application requirements in WebAxis before starting exterior work. Contact your office if you need help finding the right form.
Get gate or pool access
Access procedures vary by community. Contact your local office with your association name, property address, and the gate or amenity you need to access.
ONLINE TOOLS
Choose how you want to access your account.
Owner Portal & payments
Use Five Star WebAxis to view your account, find community documents, or submit requests. Quick Pay takes you to the one-time payment screen.
Five Star To Go app
Access your association and account on your phone. If you already use WebAxis, sign in with the same email address and password.
Common questions
How do I get access to my owner account?
Open WebAxis and select Sign In. Choose Create Account if you’re new, or Forgot Password if you already have an account.
Where do I submit a maintenance or architectural request?
Sign in to WebAxis or the Five Star To Go app and look for the request options available to your association.
More ways to get help.
Need help from your office?
If you can’t access your account or aren’t sure where to start, contact your California or Texas office.
Buying or selling?
Escrow professionals and owners can order association documents through HomeWiseDocs.